Solution

The application transaction monitoring system employs two mechanisms—virtual users (Business Process Monitor – BPM) and real users (Real User Monitor – RUM)—to detect issues before they impact users and business services.

ITOM provides a Diagnostics tool that helps monitor application performance and identify bottlenecks on platforms such as Java or .NET, thereby enabling the rapid identification of the root causes of issues or performance degradation.

The Service Management Automation (SMA) solution supports IT service management based on ITIL processes, including Service Desk, Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Knowledge Management, and Service Catalog Management.

The SMAX platform provides process automation and CMDB (Configuration Management Database) integration, while supporting IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM) on a unified platform.

Through Operations Manager i (OMi), the system monitors the entire IT infrastructure—ranging from network devices, servers, databases, and middleware to the application layer. Events from multiple sources are displayed centrally, enabling administrators to monitor and manage the system effectively.

The Network Node Manager (NNM) solution provides capabilities for monitoring network faults, availability, and performance. The system automatically builds a network model and supports centralized network device management.